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This document is to be read in conjunction with the Queensland Government’s:
CSE Consulting Queensland values and respects our clients, partners and the communities in which we operate. As a regionally-focused provider CSE Consulting Queensland is committed to understanding – and learning further – the specific needs and expectations of regional communities throughout the state and earning our place in delivering highest-standard communications while hearing feedback and concerns and identifying challenges and opportunities.
The Ethical Supplier Mandate (the Mandate) and the Ethical Supplier Threshold (the Threshold) are an integral part of the Queensland Government’s Buy Queensland procurement approach and Queensland’s economic recovery plan.
Queensland Government is committed to supporting ethically, socially and environmentally responsible Queensland businesses and keeping the economy moving by backing small business.
This policy governs and guides CSE Consulting Queensland’s adherence to and application of the Threshold, as set out in Clause 19 of the Queensland Procurement Policy (QPP).
This clause states that the Queensland Government will only deal with suppliers who have not:
CSE Consulting Queensland commits to full compliance with the Threshold and to working only with partner organisations who share this level of compliance. As such, all tender documentation, applications and quotes applicable – especially those applicable to Queensland Government proposals – will identify this compliance.
CSE Consulting Queensland adhered to the definitions and stipulations outlined in the Ethical Supplier Threshold Guidelines, which state that, for the purposes of the Threshold, a ‘supplier’ includes subcontractors within the supply chain.
CSE Consulting Understands that this means that subcontractors may be subject to a penalty and suppliers may be penalised for a breach by their subcontractors; except where the supplier has taken reasonable action to prevent the breach by their subcontractors.
We also take seriously our responsibility to ensuring that the conduct of any subcontractors we engage, especially on government projects, is compliant and does not breach the Threshold requirements.
Where CSE Consulting Queensland is a principal contractor, we will use their best endeavours to not engage suppliers that have been sanctioned under the Mandate or the Threshold to do business with government.
Value for money
CSE Consulting Queensland is committed to providing clients – be they in government or private enterprise sectors – with highest standards of professional service with fair pricing that represents value for money.
We understand there are certain strains and restraints that can prevent organisations in regional centres in the procurement of professional services – especially those on the professional writing, communications and engagement space. As such, pricing has been developed accordingly and is structured to account for:
Responsibility to clients and community
CSE Consulting Queensland is eager to take advantage of the Queensland Government’s commitment to source at least 30% of procurement by value, from the state’s small to mediums businesses (SMEs).
As a sole trading enterprise, we commit to open, clear and transparent tender submissions, quotations or project propositions. We are open and upfront about our capabilities and capacity, and we are open and proud to work in collaboration with other organisations whose specialisations will complement and add to those offered by CSE Consulting.
Pricing will be market-competitive and in line with service provision in other regions.
Quotes, proposals and submissions will clearly outline costs and the basis / cadence by which those costs will be invoiced.
CSE Consulting Queensland requests a 40% deposit upon acceptance of quotation / submission, payable by the commencement of work. The balance payments will be invoiced at the completion of the project work, or at agreed intervals throughout the project, according to scale, timeframes and deliverables.
It is requested that concerns and complaints or disputes around pricing, invoicing or payment terms, be raised with CSE Consulting Queensland directly.
Payment terms can be negotiated on a case-by-case basis and will be agreed upon at the sole discretion of the owner/founder.
Where ongoing / retainer work is contracted, invoicing will be completed monthly, with a seven-day payment term. Again, this is negotiable but only at the discretion of the owner/founder.
How we behave fairly, ethically and with integrity, probity and accountability
CSE Consulting Queensland upholds a culture of ethics, integrity, probity and accountability, respecting the trust of all stakeholders including suppliers and partners/collaborators and the community.
We display this culture in the following ways when undertaking our procurement activities:
Display leadership in ethical procurement strategy and practice
We uphold a culture of continuous improvement in capability and performance. We display this culture in the following ways:
We uphold a culture of collaboration.
Collaborating with other organisations and working with other government agencies where relevant and applicable / appropriate to increase efficiency, effectiveness and economy in ‘procurement’ activities at a whole-of-government level
We support governance structures established by this Policy and integrate planning at all levels, from ‘category’ strategies, through to agency procurement planning and ‘significant procurement’ planning. We display this in the following ways:
For complaints about how CSE Consulting Queensland handles, processes or manages your personal information, please contact Founder / Director Meredith Papas on 0448 995 731 or email info@cseconsultingqueensland.com.au
Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to five (5) business days for CSE Consulting Queensland to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction.
If you are not satisfied with CSE Consulting Queensland’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
CSE Consulting Queensland
Mackay, Queensland, Australia
Copyright © 2025 CSE Consulting Queensland - All Rights Reserved.
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